FRANCIS (BO) FLYNN

 

 

IT SPECIALIST

Results-driven, dedicated, and accomplished IT professional with a 21-year track record of providing comprehensive IT services, including computer repairs, upgrades, virus removal, troubleshooting, networking, and hardware/software installations. Expertise in utilizing eEye Retina Network Scanner to determine system vulnerabilities. Versatile technology skills include: installing Java patches and security updates; and modifying system configurations and operating parameters to meet Information Assurance guidance and Defense Information Systems, and Security Technical Implementation guides. Recognized leader capable of training, developing, and motivating team members to meet and exceed all goals. Excellent interpersonal skills used to interact and build strategic relationships with business partners, associates, managers, vendors, and clients.

 

 

 

 

 

 

 

General Dynamics Information Technology, Fort Polk, LA                                                                           2010 – Present

JRTC-ABCS Support, DNOC Training Specialist

Utilize eEye Retina Network Scanner and ACAS Security Center and Nessus Scanners to scan and record the IA vulnerabilities on all ABCS systems under GDIT and provide the POA&M to the IA Officer. Install Java patches and security updates on the Tactical Mission Command systems.

Oversee installation, maintenance, and configuration of CPOF systems. Monitor all servers on VMs, while installing updates, AV software definitions, and security patches.

Accomplishments:

·   Certified to use ACAS Security Center and Nessus Scanners for IA Security.

·   Jointly supervised 21^st Infantry Division help desk team of 6 technicians supporting the rotational training units.

·   Certified in Windows XP, Retina, very familiar with Vista, Windows 7, Windows 10, Server 2012, 2012 R-2, Exchange, AD, ILOM, ESX 4.1, VMWare (VSphere 5, etc.) McAfee ePO 4.5, and Sharepoint 2013.

 

Cubic Defense Applications, Cubic Support Services Computer Help Desk, Fort Polk, LA    2007 – 2009

Help Desk Technician, Electronics Technician II

Provided technical phone support and reimaged CPUs for new set up or reissue. Troubleshot software and hardware, providing support in shop and onsite.  Resolved network connectivity problems. Used active directory to add computers and users to domain. Granted access to a variety of systems and files, including shared drives. Managed print server. Setup and synced Blackberrys with BB server. Handled imaging and reimaging systems for use by US Army.

Accomplishments:

·   Advised Team Lead to install a different Anti-Virus program on 2 local systems to scan and remove a virus from our servers, clients, flash drives, and camera media cards that our approved Anti-Virus would not remove. We had all systems up and fully functioning within 2 weeks.  

·   I helped implement the latest Army standard for blocking USB storage drives so no one can introduce malicious software by mistake or on purpose.

 

Aecom, Directorate of Information Management, Fort Polk, LA                                                            2007

Help Desk Technician, Computer Operator II

Provided technical phone support and placed work orders for onsite technicians using Track It software. Assisted help technicians with onsite calls as needed. Transferred and reconnected computers, image systems, and more as required.          

Accomplishments:

·   Found and fixed an ongoing Nvidia video driver problem with most of the Dell Laptops that were being used at that time by replacing the driver software with the latest version from Nvidia instead of using Dell’s driver.

·   Please add 1-2 measurable achievements, eg, “Implemented a Network patch that increased productivity by 50%.”

 

 

 

 

 

 

Francis (Bo) Flynn, Resume Page 2

 

 

 

 

Qualxserv, Tewksbury, MA                                                                                                                                    2005 – 2007

Senior Field Technician

Conducted onsite computer warranty repair work for Dell, IBM, Compac, Lexmark, and Sony desktops and laptops. Installed and reinstalled operating systems, removed viruses and spyware, and troubleshot and repaired hardware, software, and networking issues.

Accomplishments:

·   Replaced 54 HDDs at the Fort Polk Library with a new image that fixed a number of bugs that was causing their computers to freeze up at times or lose needed work that had been done during training classes.

·   Replaced the motherboards in the Dell Optiplex Small Form Factor systems in my area that was causing the systems to overheat and causing my customers lose valuable business.

 

Advanced Office Systems, Alexandria, LA                                                                                                           2003 – 2004

Service Supervisor

Supervised service department and technicians in routine copier repair and delivery. Provided service to contracted customers onsite.

Accomplishments:

·   Fixed Louisiana Occupational Health Services Canon 6030 Copier that was causing image problems due to techs forgetting to due routine maintenance on it. And implemented a regular schedule for my employees to maintain our area equipment.

 

Copy and Camera, Inc., Lafayette, LA                                                                                                                  1997– 2003

Shop Technician/Warehouse Supervisor

Serviced Canon NP Copiers, GPs, IR series, and Laser Fax Machines. Effectively completed service tickets, reports, mileage logs, and repair estimate forms in timely manner. Unpackaged, set up, and delivered new, rented, demonstration, and loaner equipment. Repaired, cleaned, and adjusted all in-shop service call equipment. Assisted with phone support. Serviced equipment at customers' location as needed.                             

Accomplishments:

·   Repaired and refurbished most of our small and mid-sized Canon trade in systems for resale. 

 

 

A+ Certification, Louisiana Technical College, Lafayette, LA A+ Certification

Computer Users Security Course, Department of the Army 2010

Information Assurance Security Officer Certification Officer Course, Department of the Army 2010

IA Technical Level 1, CIO G-6/NETCOM

Information Assurance Security+, CIO/G-6 NETCOM 2009

Security+ Level II

Preparation Course & 3 Windows 2000 Server Course, 2002

Computer Maintenance & Repair Course & Basic Electronics, Louisiana Business College, Alexandria, LA 1989

 

Certifications: Bronze-Level, Association of Technical Service Professionals, 2001; CompTIA A+, CompTIA SEC+, PDI+, MCDST Windows XP, eEye Retina Network Scanner, ACAS

 

Department of Defense Secret Clearance

 

Guest speaker, 1989 Louisiana Business College Graduation Ceremonies